The National Consumer Service (Sernac) revealed that nearly 4 million people were compensated with more than CH$40 billion ($55.39 million) in 2020. According to Sernac, nearly CH$30 billion ($41.55 million) was obtained as a result of collective voluntary procedures that seek to achieve compensation without having to wait for long trials. On the other hand, the institution made three compromises in 2020, achieving the historic figure of more than CH$11.39 billion ($15.77 million) in compensation.

More than 2.1 million households applied for the COVID Emergency Family Income (IFE) and the COVID Bonus during January 8th-18th. According to the government, a total of 2,108,859 applications had been received, leading the Metropolitan Region with 1,001,102 applications, followed by Biobío (280,562); La Araucanía (164,255); Los Lagos (159,428); Los Ríos (82,646) and Valparaíso (79,266).

A new balance of the first and second withdrawals from the pension funds reveals that $32.709 billion has been paid out. With regard to the first 10%, a total of 10,500,414 affiliates opted to apply for part of their pension savings, of which 97.5% have already been paid out. As for the second withdrawal, there were 7,166,708 requests, of which 95.1% have already received the corresponding amount.

Consumer confidence fell by 12 points from a very pessimistic level to an extraordinarily pessimistic one, reaching 67 points, its lowest level since July. According to the Consumer Perception Index (Ipeco) developed by the Centro de Estudios de la Universidad del Desarrollo (UDD), what most influenced this result was the confidence in the future (expectation index), which registered a marked decline of 15.2 points.